As soon as your order has shipped, we will email you a shipping confirmation with your tracking information. The estimated delivery date depends on the destination and shipping method selected at checkout. It is an estimate, so your parcel may arrive slightly before, on or after that date.

Track your order here.

Tracking can take 1–3 days to update after dispatch while the carrier arranges the next stage of the journey. During transit, tracking may only refresh when the parcel reaches a major facility, port or destination.

If there has been no update for more than five days, please contact us with your order number.

In-stock items normally require 1–5 business days for processing. If your order contains a pre-order item, we will usually wait until every item is available before dispatching the order together. This helps reduce the number of separate shipments.

Product availability and estimated pre-order dates are displayed on the relevant product page.

A shipping email is sent to the address used at checkout once your order has dispatched. Please check:

1. That you are checking the same email address used to place the order.
2. Your junk, spam or promotions folder.
3. Your account order history to confirm whether the order has shipped.

If you still cannot find it, please contact us.

We deliver internationally. Available methods, estimated times and charges vary by destination. Please visit our Shipping & Delivery page for the latest information.

Please email hello@missrosier.com as soon as possible. We will do our best to help, but changes or cancellations cannot be guaranteed once processing has begun.

Messages sent during weekends or public holidays may take longer to process.

Your order may have been split into more than one parcel when:

• The combined parcel would exceed the carrier’s weight limit.
• Your order includes pre-order items and available pieces were sent first.

Please check all tracking numbers supplied. If you believe an item was missed during packing or transit, email us promptly with your order number, details of the missing item and photographs of the parcel and items received.

Please email us as soon as possible with your order number, a description of the issue and clear photographs of the item received.

Please contact Customer Service promptly with your order number, details of the problem and photographs showing any damage. Our team will review the information and advise you on the next steps.

A return request can be made within seven days from the date you receive all items in your order, subject to our return conditions. Please read the instructions on our Returns & Exchanges page before sending anything back.

Once you receive the return address and instructions from our team, please send the item back within three days. We recommend using a tracked service and retaining your receipt until the return is completed.

For returns that are not related to a product quality issue, return shipping costs are the customer’s responsibility. The amount depends on the carrier and service you choose locally.

Once a return is delivered, it can take 1–3 days for the parcel to be collected, opened and inspected. A gift card is issued after the returned items have been confirmed as eligible and in good condition.

A payment may be declined for several reasons:

1. The card number, expiry date, security code or billing address is incorrect.
2. Your bank or card issuer declined the transaction.
3. There are insufficient funds or the payment limit has been reached.
4. The billing address does not match the address registered with your bank.

You may also try another supported payment method. Your bank can provide more detail about a declined card.

We cover customs and duties fees for standard-shipping orders. For express services such as DHL or UPS, customs duties and import charges are not included and remain the customer’s responsibility.

These charges are set by the destination country and are outside our control. Express shipments have a higher likelihood of attracting duties. Please check local customs rules before ordering. If a parcel is refused because duties are unpaid, the carrier may destroy or dispose of it; in that situation the order cannot be redelivered or refunded.

We accept American Express, Apple Pay, Visa, Mastercard, Discover, Diners Club, Google Pay, Shop Pay and UnionPay. Available methods may vary by country or device.

The billing address entered at checkout should match the address held by your card issuer.

New subscribers will normally receive a 10% first-order offer after joining our newsletter, subject to the promotion’s terms and eligibility. Seasonal promotions and campaign codes are also announced on our website.

Product pages display one of three availability statuses:

• In stock: the item is available and normally ships after 1–5 business days of processing.
• Out of stock: the item is currently unavailable and may not yet have a confirmed restock date.
• Pre-order: the item is being produced and the expected availability date is shown where possible.

Our pre-order model supports our aim to hold less excess inventory and make production decisions closer to real customer demand. We are not yet a zero-waste business, but producing more considered quantities helps us reduce the risk of unsold pieces.

Pre-orders also mean some styles take longer to dispatch. We show estimated dates wherever possible so you can decide whether the timing works for you.

Estimated pre-order availability is shown on the product page where available. If your order contains a pre-order item, we may also email you with timing updates. Once the order ships, you will receive a confirmation email and tracking link.

Our Size Guide provides general body-measurement guidance. Fit can vary by design, fabric and silhouette, including oversized or closely fitted styles. Please review the product description and contact us with your measurements if you would like personalised guidance.

Our clothing is manufactured in Guangzhou, China, where we work with skilled garment makers and production partners. Our current standards state that factory workers producing Miss Rosier clothing earn approximately four to five times the local minimum wage. We also set requirements for sizing consistency and quality inspection, and our quality team visits production facilities regularly.

Suggestions about our production practices are welcome through our Contact page.

Miss Rosier was founded by two Cambridge graduates in 2021. Our affiliate programme welcomes partners who share our perspective and would like to introduce Miss Rosier to their audience. Eligible affiliates can earn 10% of the order value generated through their referrals, subject to programme terms.

To enquire, email hello@missrosier.com.

We believe beauty and personal style are not defined by a single size. Our pre-order approach enables us to offer extended sizing for selected designs, and we are committed to continuing this work as Miss Rosier grows.

Visit the account registration page or select New customer? Create your account from the login page.

Visit the login page and select the password recovery link. Follow the email instructions to create a new password. If you need more help, please contact us.

For general partnership, creative or brand collaboration enquiries, email hello@missrosier.com and tell us about your idea. We would love to hear from you.